Frequently Asked Questions
Everything you need to know about our home decor and furniture collections.
What materials are used in IWA Concept products?
We use high-quality, sustainable materials including premium solid wood, polished metals, and eco-friendly textiles to ensure durability and a luxury aesthetic for your home.
How long does shipping take for furniture items?
Standard shipping typically takes 5-10 business days. For larger furniture pieces, delivery may take 2-3 weeks depending on your location and the specific logistics required for safe handling.
Do you offer international shipping?
Yes, IWA Concept ships worldwide. Shipping costs and delivery timelines vary by country and will be calculated automatically at checkout.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized items are non-refundable.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our courier's portal to monitor your shipment in real-time.
Do your products come with a warranty?
Yes, all IWA Concept furniture and decor items come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.