Returns & Exchanges

At IWA Concept, we take pride in the craftsmanship of our home decor and want you to be completely satisfied with your purchase. If your item isn't the perfect fit for your space, we offer a hassle-free return process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all protective layers are included to prevent damage to delicate metal or wooden wall art during transit.

• 3.
  Ship the Item

  Attach the provided return shipping label to your package and drop it off at the designated carrier location; please retain your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, we will process your refund back to your original payment method within 5-7 business days.